Refund policy

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@punchkicks.com and we’ll make it right! 

REFUND

Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund. 

Also please be informed that placing an order means that you accept all the terms mentioned below: 

At this time we do not offer Returns, in any case, we just offer replacements. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.

ACCEPTED ISSUES FOR REFUND

Due to hygiene reasons and the fact that our products are customized, we do not issue full refunds unless an item you received has a major problem such as:

  • Significantly different from the description or the preview shown to you (more than 20% difference between advertised images and the actual item).
  • Sizes are varied more than 1 inch in reality
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refunds (excluding the shipping fee) if your case is accepted for a refund.

NOTE:

  • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
    • Incorrect selection of sizes, designs, colors, etc.
    • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
    • Changing your mind and do not want to continue purchasing your order(s)
    • Giving a wrong address (including apartment and building numbers)

So please review your order carefully before you check out to ensure your order is correct.

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

REFUND CLAIM PROCESS

To file a claim, please send us an email to contact@punchkicks.com and include the following information (this is a must):

  • Order number
  • Video/photo of the defective product
  • If your claim is in regard to a printing error, please include photographs of the error. 
  • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
  • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
  • Full delivery address
  • Contact telephone number

Our support team will review the photos/videos you send of the defective item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In case you prefer an exchange rather than a refund, please keep scrolling to the EXCHANGE  part.

If you choose to return your order without contacting our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

  • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • You will be responsible for paying for your own shipping costs for returning your item(s). 

REFUND RECEIVING TIME

It may take 5-7 business days for the refund to be transferred to your bank account.

If you haven’t received it after that time, please check your bank account again and contact your credit card company to see what happens.

If you have done all of the above steps and still have not received your refund, please email us at contact@punchkicks.com.

***Please note that we are not responsible for lost or stolen mail that shows it has been delivered. Make sure you provide the correct address. This includes any apartment or building number. ALL stolen or lost mail that shows “delivered” needs to be reported to the post office so they can attempt to locate your package. Check your mailbox or with your front desk if you live in an apartment or condo if you don't see it delivered outside your front door.***

EXCHANGE

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

ACCEPTED ISSUES FOR EXCHANGE

Due to hygiene reasons and the fact that our products are customized, we do not exchange unless an item you received has a major problem such as:

  • Significantly different from the description or the preview shown to you (more than 20% difference between advertised images and the actual item).
  • Sizes are varied more than 1 inch in reality
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

NOTE:

  • We DO NOT offer exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept replacement due to customer's mistakes such as:
    • Incorrect selection of sizes, designs, colors, etc.
    • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as the preview on our website).
    • Changing your mind and do not want to continue purchasing your order(s)

So please review your order carefully before you check out to ensure your order is correct.

EXCHANGE PROCESS

To file a claim, please send us an email to contact@punchkicks.com and include the following information (this is a must):

  • Order number
  • Video/photo of the defective product (a must)
  • If your claim is in regard to a printing error, please include photographs of the error. 
  • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
  • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
  • Full delivery address
  • Contact telephone number

If your item is accepted for exchange (or refund but you prefer an exchange over a refund), we will resend the product to you for no additional cost to you. You can also keep the wrong order and no need to return for an exchange. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

EXCHANGE RECEIVING TIME

As we will produce new item(s) for you once we accept your exchange request, the process will take 1-5 business days to make before we send it out to you via our shipping carriers so depending on what shipping method you choose, please add the shipping time on top of that.

RETURN POLICY

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

  1. Significantly different from the description or the preview shown to you (more than 20% difference between the advertised images and the actual item).
  2. Sizes are varied more than 1 inch in reality
  3. Damaged due to the fault of our factory or the carrier;
  4. Not what you ordered;

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between the advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

NOTE: We do not accept your return if you choose to return your order without contacting us via contact@punchkicks.com first.

Return Address: 10703 Kirkvale Drive, Houston, TX 77089

Please contact our Customer Support team to start the complaint process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

  • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • You will be responsible for paying for your own shipping costs for returning your item(s). 

HOW DO I CHANGE OR CANCEL MY ORDER?

Your order is only eligible to be canceled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be canceled.

To change or cancel your order, please contact us via contact@punchkicks.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

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