Return Policy

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

Please be reminded that our policy lasts 40 days for replacement/refund request only. If 40 days have gone by since your purchase, unfortunately we can't offer you a replacement or return. 

RETURN POLICY

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

1. Significantly different from the description or the preview shown to you (more than 20% difference between the advertised images and the actual item).
2. Sizes are varied more than 1 inch in reality
3. Damaged due to the fault of our factory or the carrier;
4. Not what you ordered;

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between the advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

NOTE: We do not accept your return if you choose to return your order without contacting us via contact@punchkicks.com first.

Return Address: 10703 Kirkvale Drive, Houston, TX 77089

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• You will be responsible for paying for your own shipping costs for returning your item(s). 

HOW DO I CHANGE OR CANCEL MY ORDER?

Your order is only eligible to be canceled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be canceled.

To change or cancel your order, please contact us via contact@punchkicks.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.